A guide on how to add your workers to the Care Hires portal.
1. Getting Started
To begin uploading your worker, please log in to your Care Hires account and navigate to the ‘Workers > Create - Individual’ section:
2. Basic Information
The first section you will need to complete is ‘Basic Information’, beginning with the worker’s Agency Information:
Agency Information
This section is asking what locations this worker can supply to, please select as many as is applicable to the worker.
Can’t see a location you want to add? Please update your supply locations in the ‘Organisation’ section.
If you are uploading a worker for an existing agreement, make sure that the location selected here is the one allocated in the agreement section under ‘Agency Location’.
Personal Information
In this section, you will need to include the worker’s name, contact details, date of birth, gender, and nationality. This are unique identifiers and are vital to Care Hires’ compliance/vetting process.
💡TIP
When entering the worker’s date of birth, please ensure you use the calendar picker, this will ensure that the date is formatted correctly - alternate formats will cause errors and not allow you to proceed.
Residential Address Information
You’ll now need to enter the worker’s current home address. When entering information, please take the following steps:
- Enter country;
- Enter postcode; then
- Select street address from the drop down.
You will also need to attach a proof of address document, this could be a utility bill.
💡TIPS
This section will request for 5 years of address history as a standard. However, this is only required if you are uploading the worker for a children’s service. If this is not the case, simply extend the ‘From’ date to increase the ‘Duration in Address’ to 5+ years.
When entering the date, remember to use the calendar function - much like when entering the worker’s date of birth.
Employment Information
This section will ask you to identify the worker type, payment method, skills, and regulatory settings for this worker.
💡TIP
This section will impact whether this worker appears as eligible for certain shifts, make sure that this section reflects the shift specification of the job you are trying to put the worker forward for.
Passport, Visa & DBS Information
Here we will need to get a closer look at your workers eligibility to work in the UK.
This section will have all of the above entry sections if they are not British. Otherwise, it will be limited to just the worker’s National Insurance/DBS numbers and conviction status.
Travel & Other Information
This is the final sub-section to the ‘Profile’ segment, we will need you to let us know how far the worker can travel from their home address (Preferred travel distance in KM), and whether or not they have a Full UK Driving License.
📒 NOTE
We cannot accept a Provisional Driving License as proof of a driving licence, the only acceptable forms are a Full UK Driving License or an International License. Proof to be uploaded in the ‘Documents’ section.