Upcoming Features for Care Providers - April 2023

Revamping the Care Provider Experience: New Level of Efficiency with Care Hires Version 1.13.0 Release

Care Hires, a technology-based company dedicated to improving daily operations in the care industry, is proud to announce the launch of its latest version, 1.13.0. With a focus on solving common problems faced by care agencies, this release includes new features and enhancements to assist in their daily operations.

New Features:

• Display new status real time Job / Timesheet status 
• Mobile optimised web for job management
• Enhancements to the contact numbers in the system

Enhancements:

• Enhancements for better user experience

Each of the above features and enhancements are described below for a better understanding of care providers.

Display new status real time Job / Timesheet status

This feature enables care providers to track the status of their workers in real-time with the status shown as on route, clock in or clock out. With a quick glance, care providers can see the worker's status, such as if they are on their way to the job site or have arrived. This helps in better managing their schedule and ensuring timely care delivery. With this feature, workers can easily clock in/out of their shifts using the provider web. 

Care providers have the ability to filter and see a list of the workers in each status separately in order to have a better idea on an overview of the current status of workers. This feature enables care providers to use the allocated tab and filter using the worker statuses not started, on route, started, pending timesheets, pending approvals, and time sheet disputed. In addition to that providers can also use the completed tab as well to filter worker status using the statuses invoice and pending invoice.

It also provides near real-time ETA information, which enables care providers to track the progress of the workers and ensure timely arrival. This helps in better managing schedules and reducing late arrivals.

Mobile optimised web for job management

This feature allows care providers to post jobs and manage workflows using their mobile devices, making it more convenient for them to manage their operations even when they don’t have access to a computer. Being the mobile-friendly website for job management, the providers can now control the system from a web browser!

Care providers can now use mobile devices to access the system and do tasks related to job posting, job administration, and allocations. The system has always needed to be accessible from a desktop version, preventing users from carrying it around or making changes while they were on the road. Through this enhancement, providers can now do job posting, canceling jobs, view jobs, view detailed information about jobs, view worker allocations, manage worker allocation (allocate / de-allocate), and view rotas simply by logging in through a mobile or a desktop device.

Enhancements to the contact numbers in the system

Care providers already have the ability to put a contact number into the system so that both parties can get in touch at any time of need. It is improved, so that agencies and workers can now maintain multiple phone numbers instead of just one in order to make the system more accessible and user friendly. It allows providers and workers to put more than one contact number with a label that defines the number for ease of contacting. This helps in ensuring better communication between the provider and the workers at any given time of need.

Additionally, the use of multiple contact numbers are also verified using an OTP link sent to that particular mobile number. This is to make sure that the said mobile number is active and connected while ensuring that the numbers put into the system are secured with this verification system.

Enhancements to the system

Care Hires system is now upgraded to make the user experience for the care agencies more convenient with a few enhancements. Agencies and agency workers can now see worker profile thumbnail against the list views in the system. This makes it easier to recognize users by their profile pictures and infographics added to the details provided. In addition to that, the system is now updated for screen optimizations in the tasks screen for different screen sizes which can be mobiles and desktops, making the usage more convenient. Other than that, the refactoring backend services are enhanced to have minimal latency with typical response times of 3-5 seconds. These enhancements in addition to the new features help make the Care Hires user experience easy and convenient.