- When a worker has been booked into a shift due to urgent cover or to work extra hours, service managers may not have sufficient time to upload the new shift(s) onto the Care Hires platform.
- In such situations, the worker will often inform the agency about the urgent booking after the job has been completed.
- In order to systematise such urgent shifts and process payments, the agency has the ability to post the shift on behalf of the client.
- Once posted this will trigger an approval process, whereby the client must approve the shift in order for timesheet and invoicing to proceed.
Tip: Before posting the shift as an agency, liaise with your Account Manager/CareHires support team first to post on your behalf. As they have daily contact with the client, they will get approval from the client sooner, and post the job on your behalf.. This will likely avoid any delays with timesheet submissions and invoicing.