Managing Learners

Once you users have been enrolled, their ‘Team Leader’ will be able to manage their profile through the Care Academy portal - this can be done by navigating to the ‘My Team’ tab once logged in to Care Academy.

From here, you will have access to a multitude of administrative tools that give you oversight and control over your worker’s engagement with the Care Academy platform.

This dashboard will be split into three different sections for you, this includes:

• Logins (so that you can see when each of your workers last logged into the Care Academy portal);
• Team Members (giving you the ability to see who is assigned to your team, and access their profile overview); and
• Pending Approvals (so you can view requests to enrol on to certain non-mandatory courses).

Logins

The Logins section will give you a brief overview of when each of your learners last logged in to the Care Academy portal.

Team Members

Team Members is a list of all of the learners that have you assigned as their Team Leader. You can click on each Team Member to access an overview of their profile on the Care Academy portal, and access documents like their certificates.

You will be able to see stats on when they last logged in, what they have got in progress, how much they have completed etc. 

If you look under the ‘Certificates’ tab, you can also see what they have/have not completed on the Care Academy portal. You may also view their journey on Care Academy by navigating to ‘Learning History’, this will give you an audit log of what your learners have been doing and when they have been doing it:

You may also enrol them onto courses from here by going to ‘Enrolments’, this means that you don’t have to wait for them to request enrolment before you can approve it, simply click on                          next to any course you’d like them to complete!

If you have set up a tiering system, meaning that you have your managers set up as your team members and then your managers have the learners set up as their team members, you will also see an option to                        , which will allow you to access a similar screen, but for this particular users Team Members - which offers the same functionality as this page.

Pending Approvals

This is what will allow you to manage any requests to enrol onto non-mandatory courses, please see the below example of Samitha - who would like to enrol onto the Coronavirus (UK) course

If we click on this request it will give you a couple of options, you can either Approve or Reject. If we choose to Reject, you will be given the option to add a reason why you have done so: