This section will provide guidance on how to manage your active bids, and how the rate negotiation process works through the Care Hires Marketplace.
1. Viewing your Bids
To view your current/historic bids, please navigate to the ‘Bids’ section within the ‘Marketplace’ tab of your Care Hires account.
Within this section, you’ll see a list containing all of your bids within the Care Hires Marketplace, each with a status - whether that's Submitted, Negotiating, Lost, or Won. If you would like to action/review the bid, click the small eye icon on the right-hand side of the relevant bid.
💡TIP
For each bid, you will be able to review the Details, Negotiate, and Audit Log tabs. You’ll notice the above status in the red square is Negotiating, this means that the client has proposed an alternate rate to the one you have submitted and vice versa.
2. Negotiating Rates
Within the Negotiate tab, you’ll see a chat-like interface that will let you track the actions of your rate negotiation. You’ll see below that the client/admin has suggested an alternate rate, providing a note that the rate is “Not Competitive”.
If you don’t like the look of the rate suggested, you can counter it with a negotiated rate of your own. In this example, a rate of £14.25 is going to be put forward - with the reasoning that the rate the client suggested “doesn’t reflect worker experience level”.
If you feel like the rate you put forward isn’t quite right, you can always put in a withdrawal request, which will need to be approved by a member of the team here at Care Hires.
Where you have only provided 1 initial bid, without any negotiations, you will not see the withdrawal button. Therefore, please contact supply@carehires.com with a simple request to remove your application.
3. Cancel your bid or Re-apply
This is currently a new feature we are working on to release in the coming weeks!
Until then, if your application has been rejected but you do have the correct staff available, feel free to contact supply@carehires.com and the team will help push this along for you with the client.