This article outlines the process on the set Service Level Agreement between the Agency and the Provider.
Client Agreement
All Agency Partners working with one or more Care Providers managed through Care Hires, shall receive an initial Client Agreement. This sets the service level agreement between both parties, and includes the Payment Guidelines of the agreement.
These Payment Guidelines are the fundamental principle used through Care Hires, to manage Invoice Reconciliation.
Example Payment Guidelines (not limited to):
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Billing Period: WEEKLY
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Credit terms: 30 Days
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The Agency Partner shall abide by the Billing Period and Credit Terms set out for the agreement, by:
1. Ensuring all shifts prior to commencement are uploaded onto the Care Hires platform (by the provider)
2. Ensuring all shifts after completion are submitted with a reflective time sheet prior to the cut off period
Recognition of Invoices is through Care Hires alone, and any matter associated with these Invoices shall be raised by the Agency Partner to Care Hires. No matters concerning Invoices shall be raised to the Care Provider directly. This is a violation of our policies and would receive immediate suspension from our platform pending investigation.
To find your agreements:
1. Go to Care Hires Portal
2. Login to your account using your unique credentials
3. Go to ‘Agreements’
4. You will then find all of your current agreements
If you have any questions regarding client agreements, please contact a member of the team on +44 (011)6 4822 999. Alternatively, send an email to accounts@carehires.com we will be able to assist you.