How to hide cancelled jobs in your jobs list 

When you look at your jobs, cancelled shifts show alongside the ones still going ahead. On a busy week that makes it harder to see which shifts at your homes are covered and which still need someone.

Cancelled jobs can build up more than you might expect: when the times of a job are changed after a worker has been allocated, the job is cancelled and posted again, so the original stays in your list as cancelled.

The Exclude cancelled jobs filter hides them when you want to focus on the shifts still going ahead. It's off by default, so nothing changes until you choose it.

Before you begin

• The filter works on the All tab only. On any other status tab it's greyed out.
• It works the same in both Jobs views, List and Site.

Hiding cancelled jobs

1. Go to Jobs and open the List or Site view.
2. Make sure you're on the All tab.
3. Open Filters, next to Post Job.
4. In the Cancelled Jobs section, tick Exclude cancelled jobs.

Cancelled jobs disappear straight away. In the List view, the results count and pages update to match. In the Site view, they're removed from the weekly rota.

Showing cancelled jobs again

Untick Exclude cancelled jobs. Cancelled jobs show again, as they did before.

Tip: To see only cancelled jobs, open the Cancelled tab. It always shows them, whatever you've ticked on the All tab.

How it works with your other filters

Exclude cancelled jobs works alongside your existing filters, such as date range, search, site, job post type, job type and sort. Your other filters stay exactly as they are.

Please note: The filter is never applied automatically. Each time you open a view it starts unticked, with cancelled jobs showing.

Good habits worth adopting

• Use it with the Site view to check a home's cover. Ticking it shows only the shifts still going ahead at each site.
• Check the Cancelled tab before reposting a shift. If a job's times were changed, the new job may already be posted.

If something looks wrong

• Exclude cancelled jobs is greyed out. You're on a status tab other than All. The note "Available on the All tab only" shows under the option. Switch to All.
• A shift you expected has disappeared. Check whether it was cancelled. A job whose times were changed after a worker was allocated is cancelled and posted again, so look for the new job.

If you still need help, contact our Support Team.