Account Managers

Find out more about Account Managers

Winning a new client contract via Care Hires is always exciting, but it should never be daunting! Once the supply team has approved your place on a client’s PSL, you will be introduced to and supported by your client’s dedicated Care Hires Account Manager.

The Role of your Account Manager

Your Account Manager will be your go to person, for said client. They will know the client best, and will facilitate your partnership with the client, to help you thrive!

You can connect with your Account Manager for any of the below:

Client-Related Queries or Concerns, including but not limited to:

Managing contracts
Site information
Feedback and agency needs

Job related queries or actions including but not limited to:

Shift posting
Shift allocation
Cancellations

Worker related queries and feedback, including but not limited to:

Worker availability
Changes
Complaints/concerns
No shows

Timesheet and Invoicing

Guidance on managing timesheets
Invoicing support

Your Account Managers are at hand to ensure you can maximise your opportunity with the client in question. If at any time you feel you can offer more to the client, please share this with your Account Manager.

Where you stop communications, or become unresponsive with Account Managers, this could jeopardise your client contract.