Getting Started with Care Bank Mobile

Care Bank is Care Hires' bank-staff scheduling service — the way your agency offers you shifts and manages your work. The Care Bank Mobile App puts all of that in your pocket. From your phone, you can apply for open shifts, see the shifts you've been assigned, clock in and out, submit your timesheets, and keep track of your schedule and employment details — all in one place.

This guide helps you download the app, sign in for the first time, and find your way around.

Downloading the App and Signing In

When your agency onboards you, you'll receive a welcome email from Care Hires. This email contains two things you need to get started:

• Your login credentials — the email address and password to sign in with.
• A link to download the Care Bank Mobile App.

To get started:

1. Open the welcome email and tap the download link to install the app on your phone.
2. Open the app. On the Welcome back! screen, enter the email and password from your welcome email.
3. Tap the eye icon in the password field if you'd like to check what you've typed.
4. Tap Sign in.

Note: If you ever forget your password, tap Forgot Password? on the sign-in screen to reset it. Signing in confirms you accept Care Hires' terms of use and privacy policy, linked at the bottom of the screen.

Finding Your Way Around the Home Screen

Once you sign in, the Home screen greets you by name and shows everything you need at a glance. Your agency's name (for example, House of Wellness Agency) appears at the top.

Quick Actions give you one-tap access to the things you'll use most:

• Open Jobs — browse and apply for available shifts.
• Shifts — view the shifts you've been assigned.
• Timesheets — record and submit your worked hours.
• History — look back over your past shifts.

Below that, your Schedule shows what's coming up. Switch between Today and Next 7 days to see your assigned jobs, each showing the site, the provider, the shift times, and how many shift blocks the job includes.

At the bottom of the screen, the menu lets you move between Home, Profile, and Support. A Chat option is on its way too.

Viewing Your Profile

Tap Profile in the bottom menu to open My Profile. Here you'll see your name, email, and an Active status confirming your account is ready to use. From here you can open two areas.

Profile details shows your name, email address, and phone number.

Note: To keep your records accurate, your profile details are view-only in the app. If any of them need updating, please get in touch with the support team and they'll make the change for you.

Employment Information shows the details your agency holds for scheduling you, including:

• Worker Type — for example, Support Worker.
• Shift Availability and Sleep-in Availability — the kinds of shifts you're available for.
• Available Days — the days you're available to work.
• Excluded Services — any sites you won't be scheduled for.
• Manual Handling Capability — what manual handling tasks you're able to perform.

Like your profile details, these are view-only — contact support if anything looks wrong, so your shift offers always match what you can do.

Getting Help and Signing Out

Tap Support in the bottom menu whenever you need a hand. To sign out, open Profile and tap Sign out at the bottom of the screen.

Tips for Getting Started

• Keep notifications switched on so you don't miss a shift offer.
• Check your employment details when you first sign in — if your availability or any other detail looks wrong, let support know early.
• Use Quick Actions as your shortcuts — Open Jobs to apply, Shifts to see what's assigned, and Timesheets to submit your hours.

Watch it in action — see how to find your way around your profile in the Care Bank Mobile App: