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What is Agency Accelerator?

Run your whole care staffing agency from one connected platform, from workers and clients to shifts, invoices and payroll.

Agency Accelerator is the AI powered operating system for care staffing agencies. It was built by the team behind Care Hires, who spent years working with care providers and the agencies that supply them, and saw how much agency time was lost to outdated, disconnected systems.

Most agencies run on six to ten separate tools: one for rotas, another for compliance, a spreadsheet for timesheets, something else for payroll and invoicing. Agency Accelerator replaces that patchwork with one platform. Your team works from a single record for every worker, client and shift, so information is entered once and used everywhere it is needed.

 

How it all fits together

Each part of the platform hands its work on to the next, so nothing has to be keyed in twice:

  1. You add your workers and keep their compliance up to date in Employees.
  2. You set up your clients, their sites and their rates in Clients.
  3. You post shifts and allocate workers in Jobs, or pick up shifts from Care Hires Clients in the Marketplace.
  4. Your workers accept shifts, clock in and out and submit their timesheets from the worker app.
  5. Approved timesheets become invoices in Finance and pay in Payroll.
  6. Reports show you how the agency is performing.

Tip: Because everything is connected, the quickest way to fix a wrong figure is usually at its source. A wrong amount on an invoice or a payslip normally means the timesheet or the rate card needs checking, not the invoice itself.

 

What you can do in Agency Accelerator

The platform is made up of modules. Each one looks after a part of your agency.

Your workforce

  • Employees. Keep every worker's details, contracts, right to work evidence, DBS and training in one place. The Compliance and Training Matrix shows at a glance who is cleared, who is close to expiry and who is overdue, and you can group workers into teams for faster allocation.
  • ATS. Publish recruitment forms, move applicants through your hiring stages and turn the people you hire into workers without retyping their details.
  • Leaves. Set leave allowances, manage leave requests and record when contracted workers are unavailable, so shifts are only offered to people who can work them.

Your clients and work

  • Clients. Set up your Direct Clients with their sites, contacts, rate cards and billing rules, and track each one through your sales pipeline.
  • Agreements. Review your provider agreements and the rates and terms inside them.
  • Jobs. Post shifts and block bookings, allocate the right workers and take each shift through to an approved timesheet.
  • Marketplace. See live demand from care providers that work with Care Hires, and fill shifts without cold calling.
  • Task. Keep a shared record of notes, calls, emails and tasks.

Your money

  • Finance. Turn approved timesheets into invoices on each client's billing schedule, then send, track and manage them in one place.
  • Payroll. Group workers into payroll entities, run pay runs, export payment ready files and send payslips.
  • Reports. See how your agency is performing across shifts, workers and revenue.

 

The worker app

Every worker you onboard is invited to the Care Hires worker app. From their phone, they can:

  • View and accept shifts
  • Set their availability
  • Request leave
  • Clock in and out
  • Submit their timesheets

That means fewer phone calls, no paper timesheets and no chasing hours over WhatsApp. For more, see Will my workers have access to a mobile app?

 

Free and Pro

Agency Accelerator comes in two versions:

  • Agency Accelerator Free is available to every agency on the Care Hires platform. It is built around your Care Hires Clients and the shifts you work through Care Hires, and lets you create up to three Direct Clients.
  • Agency Accelerator Pro removes those limits, so you can run your whole agency in one place, including all of your Direct Clients, recruitment, leave and payroll.

Some modules are Pro only, and some Free modules have limits. For the full breakdown, read What is the difference between Agency Accelerator Free and Pro?

 

Extras

These services sit alongside the platform and are charged separately if you choose to add them:

  • Capital Advance. Same day funding against your invoices, so you are not waiting on client payment terms to cover wages and growth.
  • Care Academy. On demand training, upskilling and certification for your workforce.
  • Care Insurance. Cover tailored to agencies, their workers and their shifts.
  • 90 Day Challenge. A 90 day programme focused on growth, compliance and performance.

 

Getting started

  • If you already supply Care Hires, you already have Agency Accelerator Free. Sign in with your usual Care Hires login.
  • If you would like Pro, or you are new to Care Hires, book a demo. You complete a short form, have a call with our team, and then start using the platform.

For pricing, see How much does Agency Accelerator cost?. If you have any other questions, contact us.