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Setting up your Worker Mobile App Account

Before you can be offered work, your account needs to be set up and your profile complete. The Worker Mobile App guides you through adding your details, documents, and certificates, so your agency has everything it needs to get you ready to work.

The good news is you do this yourself, straight from your phone — no paperwork to post or forms to re-key.

 

Starting Your Profile Setup

Once you've signed in, your Home screen shows a You're almost there! banner with a progress bar and a note of how many steps you've completed.

  1. Tap Continue setting up your profile.
  2. Work your way through the six steps: Basic Profile, Documents, Certificates, Emergency Contacts, Employment History, and References.

Note: You don't have to finish everything in one go. Every step has a Save details for now button — use it to save what you've entered and pick up where you left off later.

 

Step 1: Basic Profile

 This step covers the basics about you, broken into five easy sections: 

  • Personal Information — your photo, date of birth, gender, nationality, and phone number.
  • Residential Address Information — your current address and proof of address. Because of Children's Services regulations, you'll also need to cover the last five years, so add previous addresses and proof for each if you've moved recently.
  • Employment Information — details your agency uses for scheduling, such as your worker type, skills, and employment settings.
  • Passport, Visa & DBS Information — your DBS certificate number and whether you have any convictions to declare.
  • Travel & Other Information — how far you're willing to travel, and whether you hold a driving licence (upload a copy of it in the Documents step if you do).

 

Step 2: Documents

Upload the documents your agency needs to keep things compliant:

  • Your CV — remove any sensitive information first, as its contents are shared with care providers when they're considering you for a job.
  • Your DBS certificate, along with its expiry date.

 

Step 3: Certificates

Add any professional certifications so your agency can verify your skills — the certificate's name, its expiry date, and a copy of the certificate itself (accepted formats: .png, .jpg, .jpeg, .docx, .pdf). Tap Add after each one to add further certificates.

 

Step 4: Emergency Contacts

Add someone your agency can reach in an emergency — their name, relationship to you, and a primary and secondary contact number.

 

Step 5: Employment History

Add your previous roles so your agency understands your background — the employment type, your job title, and the dates you worked there.

Note: A minimum of six months' experience in the care sector is required for all care sector positions.

 

Step 6: References

Add two references from past jobs or institutions who can vouch for you — the type of reference, the workplace it relates to, and an optional note.

Note: At least one of your two references must be a professional reference. By submitting a reference, you're confirming it's been obtained and verified by your agency, and your agency will be held liable for submissions made in this section.

Tap Complete Account Setup to finish. Your profile is now ready and your agency can begin offering you shifts.

 

Tips for Setting Up Your Account

  • Have your documents ready — your CV, DBS certificate, proof of address, any professional certificates, and your driving licence if you have one — before you start, to make the process quicker.
  • Work out your last five years of addresses before you begin, as you'll need to account for the full period.
  • Save as you go. If you're missing something, use Save details for now rather than leaving the app mid-step.
  • Double-check your references — you'll need two, with at least one professional reference, before you can complete setup.

 

 Watch it in action — see how to complete your profile and upload your documents: