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Sending payslips to your workers from the pay run

Download or send any worker's payslip straight from their row in Payroll View, and let workers see and download their own in the mobile app.

Payslips now come out of the pay run itself. The same run that works out what everybody is owed produces each worker's document, and you can download or send it from their row. Workers can also open their own in the mobile app without asking you for a copy.

 

Before you begin

  • You need access to Payroll in Agency Accelerator.
  • The pay run needs to be complete, as every document is generated from the calculated run.
  • Nothing is typed by hand. The figures on the payslip are the figures from the run.

 

Payslip or payment advice

The right document is produced automatically according to how the worker is engaged, and you do not choose between them.

  • PAYE workers get a Payslip.
  • PSC contractors get a Payment Advice.

Both are one page A4 PDFs on the Agency Accelerator template. Each worker's row in Payroll View carries a PAYE or PSC tag, so you can see which one a worker will get before you send anything.

 

Downloading or sending a worker's payslip

  1. In the left hand menu, select Payroll, then open Payroll View.
  2. Find the worker's row. Each row shows their employment type, basic hours and basic cost.
  3. Open the actions menu on that row.
  4. Select Download to save the worker's document for the pay period, for your own records or to print.
  5. Select Send to issue it to the worker.

This works one worker at a time, from their row, with no separate export step to run first.

 

Other things on the Payroll View screen

Payroll View has had a round of layout changes to make working through a pay run clearer.

  • Show zero rates. A toggle that brings zero rated lines into view or keeps them out of the way while you check the run.
  • Exported on. An indicator recording when the run was last exported, so you can see whether the payment files have already been produced.
  • Download menu. Alongside the per worker actions, the view carries a Download menu that produces the payment ready files for the whole run.

 

What your workers see in the app

Workers can now see and download their own payslips in the mobile app, which means most requests for a copy no longer need to reach you.

  • A notification when the payslip is ready. When a payroll run is approved, the worker gets a notification naming the pay period, for example Your payslip is ready, 9 to 15 January 2026. Tapping it takes them straight to that payslip.

  • A Payslips section in My Profile. A Payslips row sits in My Profile directly under Profile details. It shows how many documents they have and the date of the latest one, with a NEW badge so they can see at a glance that something has arrived.

  • A list of every period they have been paid for. Opening Payslips shows every pay period, newest first, with hours, gross pay, deductions and net pay on each row. Year tabs sit on the left and a filter on the right, so a worker can narrow the list by agency or by date range.

  • A tap to see the figures and download the file. Tapping a period raises a panel showing that period's figures and the exact PDF that will be saved, with a single Download action. There is no separate detail screen to open first.

  • A saved file they can use. After downloading, the payslip is saved to the phone under a named file, for example Payslip_9-15-Jan-2026.pdf. It opens in the phone's own PDF viewer, so it can be zoomed, printed or shared on to a landlord, lender or accountant.

The journey is four taps and it is the same for both employment types. The worker never chooses a document type; the correct file is simply the one that opens at the end.

 

If something looks wrong

  • A worker says they have not received their payslip. Check the payroll run has been approved, as documents and notifications follow approval of the run. Then check the worker's row in Payroll View and use Send from the actions menu.

  • A worker cannot find their payslips in the app. Ask them to open My Profile and look for the Payslips row under Profile details, and to check they are on the right year tab or have not left a filter applied.

  • A worker has received a payment advice rather than a payslip. That is expected for a PSC contractor. Check the employment type tag on their row in Payroll View, and if the tag itself is wrong, their engagement type needs correcting on their record.

  • The figures on the payslip do not look right. The document is generated from the pay run, so the figures on it will always match the run. Check the run itself in Payroll View, correct it there, and produce the document again.

  • The PDF will not open on the worker's phone. The file uses the phone's own PDF viewer. Ask them to open it from their downloads or files app if it did not open straight away.

If something still does not look right, get in touch with the Care Hires support team with the worker's name and the pay period.