Skip to content
English
  • There are no suggestions because the search field is empty.

How to see when workers can't work on the Jobs schedule

See the dates workers can't work, weeks ahead, right on their row in the Jobs schedule, and plan shifts around them.

Workers whose rota changes from week to week often know weeks ahead when they can't work. They can now mark those dates in the Worker Mobile App, and the dates show straight away on the Jobs schedule, on the worker's own row. You can plan and allocate shifts around time off without chasing anyone for updates.

Before you begin

  • Workers add their unavailability in the mobile app. You can't add it for them from the portal.
  • Workers still keep their usual weekly schedule. The dates they mark are on top of it.

What workers do in the app

It helps to know what your workers see, so you can explain it to them.

  1. In the Worker Mobile App, the worker opens Availability from the home screen. It lists the dates they've marked as unavailable, by month, up to a year ahead.
  2. They press Add unavailability and pick a date, from tomorrow onwards.
  3. They choose Full day, AM, PM or Custom time (up to four time windows), and can add a note of up to 200 characters.
  4. They save it.

A saved date can be edited or deleted. Their usual week is set separately, under Profile › Update Work Schedule/ Availability.

Finding unavailability on the schedule

  1. Go to Jobs.
  2. Open the Agency view of the schedule.
  3. Find the worker's row and the day you're planning.

What you'll see

The worker marked On the schedule
A full day Unavailable · All day, with the whole day shaded
The morning AM (midnight to midday)
The afternoon PM (midday to midnight)
Set times Each time window they chose

Hover over the unavailability to see the date, each unavailable time range and the worker's note. Any change the worker makes in the app shows on the schedule.

Good habits worth adopting

  • Check the schedule before allocating a shift a few weeks out. Workers with changing rotas often mark time off well in advance.
  • Encourage workers to add a short note. "Hospital appointment" or "College" helps you plan without having to ask.
  • Ask workers to keep their usual week up to date too. Their weekly schedule and the dates they mark work together.

If something looks wrong

  • A worker says they marked a date, but it isn't showing. Ask them to check it's saved in the app. Only dates from tomorrow onwards can be added.
  • A worker's usual non-working days don't show as unavailable. The schedule shows the extra dates they mark. Their usual week is set in their profile in the app.
  • A worker can't pick a date. Days already marked unavailable, and non-working or part working days in their weekly schedule, can't be picked again.

If you still need help, contact our Support Team.