How to hide cancelled jobs on your rota

Cancelled jobs show alongside active ones in your Jobs views, which can make a busy rota hard to read. This happens more often than you might expect: changing the times on an allocated job cancels it and posts it again, so the old job stays on your rota as cancelled.

The Exclude cancelled jobs filter hides them when you want to focus on the shifts still going ahead. It's off by default, so nothing changes until you choose it.

Before you begin

• The filter works on the All tab only. On any other status tab it's greyed out.
• It works in the Agency view and the List view, for both your Care Hires jobs and your direct client jobs.

Hiding cancelled jobs on your rota (Agency view)

1. Go to Jobs and open the Agency view.
2. Make sure you're on the All tab.
3. Press the filter icon next to the status tabs. The Advance Filter window opens.
4. Under Cancelled Jobs, tick Exclude cancelled jobs.
5. Press Apply.

Cancelled jobs disappear from the rota, so each worker's row shows only the shifts still going ahead.

Hiding cancelled jobs in the List view

1. Go to Jobs and open the List view.
2. Make sure you're on the All tab.
3. Open Filters, next to Post Job.
4. Under Cancelled Jobs, tick Exclude cancelled jobs.

The list updates straight away. Cancelled jobs disappear, and the results count and pages update to match.

Showing cancelled jobs again

• In the Agency view, open the Advance Filter window, untick Exclude cancelled jobs and press Apply.
• In the List view, open Filters and untick Exclude cancelled jobs.

Cancelled jobs show again, as they did before.

Tip: To see only cancelled jobs, open the Cancelled tab. It always shows them, whatever you've ticked on the All tab.

How it works with your other filters

Exclude cancelled jobs works alongside your existing filters, such as date, search, job post type, job type and sort. In the Agency view, it also works alongside Show All Workers in Calendar in the same window. Your other filters stay exactly as they are.

Please note: The filter is never applied automatically. Each time you open a view it starts unticked, with cancelled jobs showing.

Good habits worth adopting

• Tick it when you're planning the week ahead. A rota without cancelled jobs makes gaps and double bookings easier to spot.
• Use the Cancelled tab when a worker asks about a shift. It's the quickest way to check whether a shift was cancelled or moved.

If something looks wrong

• Exclude cancelled jobs is greyed out. You're on a status tab other than All. The note "Available on the All tab only" shows under the option. Switch to All.
• Cancelled jobs still show in the Agency view. Check you pressed Apply after ticking the option. Pressing Cancel closes the window without changing your rota.
• A shift you expected has disappeared. Check whether it was cancelled. A job whose times were changed after allocation is cancelled and posted again, so look for the new job.

If you still need help, contact our Support Team.