Agency Accelerator Basic vs Pro – what’s the difference?
Agency Accelerator is available in two tiers: Basic and Pro. This article explains what that means in practice and which option is right for your agency.
The key difference between them is who the platform applies to.
Basic supports your Care Hires business only.
Pro supports your entire agency, across all clients.
🆓 Agency Accelerator Basic
Included for all Care Hires agencies
Agency Accelerator Basic gives you the tools needed to manage and deliver work through Care Hires.
What’s included in Basic
👥 Workforce & Scheduling (Care Hires only)
- Worker profiles for Care Hires placements
- Availability and unavailability tracking
- Shift allocation for Care Hires shifts
- Mobile app access for workers
- Time & attendance tracking for Care Hires workers
✅ HR, Compliance & Training (Care Hires only)
- Document storage for workers
- Compliance tracking (DBS, Right to Work, training)
- Compliance dashboards
- Alerts for expiring documents
- Care Academy integration for workers
💷 Payroll & Finance (Care Hires only)
- Pay calculations linked to Care Hires shifts
- Payroll-ready exports for Care Hires work
- Invoice generation for Care Hires clients
- Invoice management and reconciliation
📊 Reporting (Care Hires only)
- Operational dashboards covering:
- Care Hires shifts
- Care Hires revenue
- Care Hires compliance status
Who is Basic best for?
Agency Accelerator Basic is ideal if:
- You only want to manage Care Hires work
- Care Hires represents a small or defined portion of your business
- You don’t need visibility across your wider client base
- You’re happy running different parts of your agency in different systems
⭐ Agency Accelerator Pro
One platform for your entire agency
Agency Accelerator Pro removes the Care Hires boundary.
It allows you to use Agency Accelerator to run your whole agency, including:
- Care Hires clients
- Direct clients
- Framework clients
- Any other business you operate
Pro turns Agency Accelerator into your single operating system.
What Pro adds on top of Basic
🌍 All Clients, Not Just Care Hires
- Manage workers, shifts, and clients across your entire book
- Apply the same compliance, payroll and reporting logic everywhere
- No need to split operations between systems
👥 Workforce & Scheduling (All clients)
- One worker profile per person, used across all work
- Scheduling and availability across all clients
- Full visibility of utilisation, not just Care Hires shifts
✅ HR, Compliance & Training (All clients)
- Single compliance view across all placements
- Reduced risk of workers being compliant for one client but not another
- One source of truth for training and documentation
💷 Payroll & Finance (All clients)
- Payroll and invoicing across your entire agency
- Clear visibility of pay vs charge rates across all work
- Better control of margins, not just Care Hires revenue
📊 Advanced Reporting & Insights
- Performance and financial reporting across the whole agency
- Deeper insight into:
- Revenue
- Costs
- Margins
- Trends over time
Who is Pro best for?
Agency Accelerator Pro is best suited to agencies that:
- Work with multiple clients outside Care Hires
- Want one platform, not parallel systems
- Need visibility across the full business
- Are scaling and want to reduce operational complexity
- Care about margin, utilisation and performance at an agency-wide level
🧠 How to choose between Basic and Pro
Ask yourself one question:
Do I want Agency Accelerator to run just my Care Hires work or my whole agency?
- If it’s just Care Hires → Basic
- If it’s everything → Pro
❓ Can I start on Basic and upgrade later?
Yes.
All agencies start on Agency Accelerator Basic, and you can upgrade to Pro at any time.
Upgrading does not disrupt your data or workflows — it simply unlocks agency-wide capability.
💬 Want to explore Pro?
If you’d like a walkthrough of Agency Accelerator Pro and how it would work across your full client base, your account manager can help, or you can contact the team directly.